Customer Support Service: Open and maintain customer information


Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


Identify and assess customers' needs to achieve satisfaction


Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution


Keep records of customer interactions, process customer accounts and file documents


Follow communication procedures, guidelines and policies


Resolve customer complaints via phone, email, mail or social media


Use telephones to reach out to customers


Greet customers warmly and ascertain problem or reason for calling


Advise on company information


Handle changes in policies or renewals


Resolve customer complaints via phone, email, mail or social media